Transport · Travel planning

Missed connection: what train and air travellers can do

A missed connection is frustrating, but the next steps are usually clear: check the booking, keep evidence and contact the responsible transport company.

When a rail connection is missed

With a through ticket, speak to the train crew or service desk. If the delay is expected to reach at least 60 minutes at the final destination, the railway company generally has to offer onward travel or a refund. The practical option depends on the route and available services.

Before buying a new ticket, check whether approval is needed. Keep receipts, delay confirmations and screenshots.

When an air connection is missed

For flights sold under one booking, the airline or airport staff should explain the next available flight and assistance. Any compensation depends on the cause, route and delay at the final destination; a missed connection alone does not establish a claim.

With separate bookings, the second airline generally does not have to wait or rebook free of charge. Allow a realistic buffer and check the ticket conditions.

Practical steps after the disruption

Record the arrival time, photograph departure boards where useful, and keep boarding passes, tickets, booking confirmations and receipts. Ask for written delay confirmation and the next reasonable connection. See the European Commission rail passenger rights information and air passenger rights information.

Frequently asked questions

Does a through rail ticket cover the next train?

Onward travel is generally arranged by the railway company when the journey is covered by one booking.

What if I have two separate rail tickets?

There is generally no automatic protection for the second segment.

Must an airline help after a missed connection?

With one booking, the airline must assess onward travel and possible assistance.

Which documents should I keep?

Keep bookings, boarding passes, tickets, delay evidence, messages and every expense receipt.